Frequently Asked Questions
77rr FAQ — All Your Questions Answered Here
Whatever questions you have about deposits, bonuses, the VIP program, and responsible gaming — find all the answers in English on this page.
Whether you're new to 77rr or a long-time player — having questions is completely normal. This FAQ page is built with Bangladesh players in mind. It covers more than 20 questions across four categories — from making deposits to bonus terms, VIP cashback, and responsible gaming. If you can't find an answer here, our support team is always ready to help.
Deposit Questions
Depositing at 77rr via bKash is straightforward. Log in to your account, go to the Cashier section, and select "bKash". Send the payment to the number shown on screen and submit your transaction ID. Your balance is usually credited within a few minutes. The minimum deposit amount is ৳200.
Yes, Nagad is fully supported. The deposit process is the same as bKash — select "Nagad" in the Cashier, send the payment to the number shown, and enter your reference number. The minimum deposit for Nagad is also ৳200. If you have any issues after depositing, contact us via live chat.
77rr currently accepts four mobile financial services: bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit is the same for every method — ৳200. These are the most widely used and accessible mobile payment systems in Bangladesh.
77rr does not charge any additional fees on deposits. However, your mobile wallet provider (bKash, Nagad, Rocket, Upay) may apply their own transaction charges according to their policies. Please check your wallet's terms for details on those charges. There are no hidden fees on 77rr's end for deposits.
The minimum deposit at 77rr is ৳200 — regardless of which method you use. The minimum withdrawal amount is ৳1,000. Deposits are usually credited within a few minutes, and withdrawals typically take 5–30 minutes.
Responsible Gaming
77rr lets players set their own deposit limits. Go to the "Responsible Gaming" section in your account settings to set a daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately, but increasing it requires a waiting period — so you don't make decisions under pressure.
"Cooling-off" is a way to temporarily pause your play — usually from 24 hours up to a few weeks. "Self-exclusion" is a longer-term break, where your account is fully closed for a set period. If you feel like you're struggling to control your play, taking one of these steps is a wise move.
You can find support information on 77rr's responsible gaming page. Our support team is also available 24/7 via live chat and email ([email protected]). You can contact us directly to request account restrictions or closure — no questions asked.
Some common signs: repeatedly placing larger bets to try to recover losses; being unable to stop playing; spending time and money on gaming without considering family or work; borrowing money to make deposits; hiding your gambling from others. If any of these sound familiar, seek help without delay.
VIP Benefits
You move up through the levels by staying regularly active and placing bets. The more consistently you play, the sooner you'll have the chance to reach the next level. Instead of a specific turnover number, your overall activity is evaluated — so consistent play is the key.
77rr has five VIP levels in total:
Bronze (weekly cashback up to 0.3%),
Silver (0.6%),
Gold (0.9%),
Platinum (1.2%), and
Diamond (up to 1.5%).
Moving to a higher level increases your cashback rate and unlocks additional exclusive benefits.
The higher your VIP level, the more benefits you enjoy. Common benefits include: higher weekly cashback, priority support, exclusive promotions and offers, and personalised service. Diamond level members enjoy the highest tier of benefits. Contact 77rr support for full details on the VIP program.
Each week, cashback is calculated at a set rate based on your total wagering activity. For example, if you are at Gold level, you can receive up to 0.9% of your total bets for the week as cashback. Cashback is generally credited to your account at the start of each week. It's a regular form of protection against net losses.
If you are inactive for an extended period or your activity drops significantly, your level may be re-evaluated. Staying regularly active is therefore important. Contact the 77rr support team for the specific policy — they can let you know your current VIP status and what benefits are coming next.
Bonus Terms
No, the welcome bonus can only be received once per account. If someone tries to claim the bonus by opening multiple accounts, it will be treated as a breach of terms and the bonus may be cancelled. One account, one opportunity — that is 77rr's policy.
77rr offers a 100% bonus on your first deposit, up to ৳15,000. For example: deposit ৳1,000 and you get ৳1,000 in bonus — total balance ৳2,000. Deposit ৳32,000 or more and you receive the maximum ৳15,000 bonus — total balance ৳47,000. The bonus is added automatically.
If you want to cancel an active bonus, contact the support team. Keep in mind: cancelling a bonus may result in the bonus funds and any winnings earned with that bonus being forfeited. Generally only your original deposited amount remains. Contact support for guidance on your specific situation.
Slot games are generally the most effective for meeting the wagering requirement. Live casino games, fishing games, and sports betting may count partially or at a different rate in some cases. Ask the support team which games count and at what rate — they can assist you in English.
77rr's wagering requirement is 15x — and it applies to the bonus amount only, not the combined deposit and bonus. For example: receive a ৳1,000 bonus and you need to wager ৳1,000 × 15 = ৳15,000 in total before bonus winnings become withdrawable. This is a relatively straightforward and transparent calculation.
If you withdraw before meeting the wagering requirement, the active bonus and any winnings earned from it will be forfeited. It's best to read the terms carefully before claiming a bonus. Money you deposited yourself (without a bonus) can be withdrawn at any time, subject to the minimum withdrawal of ৳1,000.
Still have questions? We're here to help
If you couldn't find the answer on this page, contact our support team directly — 24 hours a day, 7 days a week.
Live Chat — in English and Bengali